Do you charge a bond?
Yes, but not on all orders. A credit card is required for security prior to delivery or pickup. This credit card will only be used should there be damage to the equipment that is not paid for following the event.
Can I pick the items up myself?
Yes, depending on the size of the order and your capacity to transport the items. On pickup we will require a photocopy of your license and credit card for security. Our warehouse is located at Unit 8/ 106B Industrial Avenue, Oak Flats NSW 2529.
How much will my delivery cost be?
Delivery costs will vary depending on a number of factors including the required day of delivery, location and access to the site. Please contact us for a personalised quote for your event.
When will my order be delivered and picked up?
For weekend orders, generally deliveries will be Friday and pickup on the following Monday. Depending on the schedule deliveries and pickups may be on other days to suit the SCPH schedule. There is no additional charge for having the items from Friday to Monday. If you require your items at a different time please give us a call and we can organise different delivery times.
Do I have to return all items washed?
Yes, (except linen), all goods must be returned to us in the same manner in which they were hire out. A cleaning fee will be incurred should the items be returned dirty.
Are you insured?
Yes, South Coast Party Hire holds a Public Liability Policy. We would be happy to provide a copy of the Certificate of Currency should you require this.
What are the payment methods?
We accept cash on delivery, direct deposit or credit card payments 7 days prior to delivery
Marquee Hire Questions
What size marquee will I need for my event?
The size marquee you will need can vary depending on a number of factors:
- Available space for your marquee.
- Guest Numbers- decide how many guests (inc the bridal party if you are organising a wedding)
- Style of function- decide what style of function you will have- standing/cocktail style or seated. If you decide on seated you will then need to decide if you will seat people at round or long tables
- Dance floor- consider if you would like to have room for a dance floor
- Bridal table- if you are organising a wedding decide if you would like a bridal table
- Catering- if you are having a buffet style function then extra room will be needed for the buffet tables. Speak to your caterer about what they suggest for your function.
Call us to talk through your event and we will make a recommendation of the best size for your requirements.
Can you erect a marquee on a hard surface?
Yes, instead of using pegs to drive into the soft ground we would use leg weights. Due to the extra labour involved there are extra charges.
Does the marquee come with walls?
Yes, our Pagodas have the option of white walls and our Hocker Pavillions have the option of white or clear walls.